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SQA National 5 Business Management

National 5 · SQABusiness Studies30 notes in 5 folders, 136 KB

Notes for SQA National 5 Business Management (C810 75), in folders for the course's five areas of study in order: understanding business, marketing, operations, people and finance. Each folder has one note per topic or small group of topics, with break-even, cash budgets and income statements worked through with numbers.

Adding them puts a copy in your notes, in a folder of its own with the folders below, for you to change and turn into flashcards or a question deck. Download gives you a zip of markdown files, which opens in any notes app.

What is inside

  • Understanding business
    • Role of business in society5 KB
    • Customer satisfaction4 KB
    • Private sector organisations5 KB
    • Public sector, non-profit-making organisations and social enterprises5 KB
    • Entrepreneurs and business plans4 KB
    • Objectives5 KB
    • External and internal factors6 KB
    • Stakeholders5 KB
  • Management of marketing
    • Customers and market segments4 KB
    • Market research4 KB
    • Marketing mix and product development5 KB
    • Product life cycle4 KB
    • Price3 KB
    • Place4 KB
    • Promotion and advertising6 KB
  • Management of operations
    • Suppliers3 KB
    • Inventory management4 KB
    • Methods of production4 KB
    • Quality4 KB
    • Ethical and environmental production5 KB
  • Management of people
    • Recruitment4 KB
    • Selection and the contract of employment4 KB
    • Training4 KB
    • Motivating and retaining staff4 KB
    • Industrial relations and industrial action4 KB
    • Employment legislation and technology5 KB
  • Management of finance
    • Sources of finance5 KB
    • Break-even5 KB
    • Cash budgeting6 KB
    • Income statement6 KB

The first note

Understanding business / Role of business in society

Businesses exist because people have more wants than they have the means to satisfy. A **need** is something a person must have to live, such as food, water, clothing and shelter, while a **want** is something they would like and can live without, such as a games console or a holiday. Because the resources available are limited and wants are not, businesses take resources and turn them into the goods and services that people choose to buy, and in doing so they create wealth, provide jobs and pay taxes that fund public services. ## Factors of production The resources a business uses to produce goods or provide services are the **factors of production**. There are four, and each earns its owner a reward. | Factor | What it is | Examples | Reward | |---|---|---|---| | Land | Natural resources and the ground itself | Farmland, forests, oil, fish stocks, a building plot | Rent | | Labour | The work done by people, physical or mental | Chefs, shop assistants, engineers, accountants | Wages or salary | | Capital | Man-made resources used to produce other goods, including money invested in the business | Machinery, vehicles, tools, computers, factory buildings | Interest | | Enterprise | Organising the other three factors, taking the decisions and accepting the risk of loss | The owner of a start-up, the founder of a new café | Profit | The word capital is also used for the money an owner puts in, which is then spent on the buildings and machines that count as capital in the table…

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